Cancellation and Refund Policy
Please read these cancellation and refund policy carefully before placing your order.
Our products are perishable so there is no return or cancellation of order.
Product taste, appearance or shape may vary as it is food item. But we will try to give the best of expertise to give you quality products.
If you (user) want to change the date and time of delivery cake, address or date, you have to contact us 3 hours before delivery time, if it is possible then we will change the delivery date, time or address. Otherwise delivery address, date and time cannot be changed.
Family Cakes can deliver your cake on time without finding any difficulty. if you provide wrong delivery contact details. We are not responsible to deliver your order cake . We understand that sometimes user (customer) can be out of home due to some reason in that case delivery boy will wait for 20 to 30 minutes and delivery boy shall call you (provide your contact number) but make sure that the recipient should be available at the provide delivery address.
Redelivery can not be possible on our website and you will have to pay all the charges in following circumstances.